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Privacy, cookies, terms & accessibility
How we protect your information, the terms of using this site, and our commitment to accessibility.
Privacy policy
This notice covers the information this website collects. If you are a patient, the information we hold about your care and your images is covered by our patient privacy notice, which our referral centre can send you.
Medical Imaging Partnership Limited (registered in England, company number 6713311, First Floor, Unit 5, The Enterprise Centre, Kelvin Lane, Crawley RH10 9PE) is the data controller for this website.
What we collect, and why
| What | When | Why we have it |
|---|---|---|
| Your name, email, phone number, organisation and message | When you send an enquiry or ask us to call you back | To answer you. Our lawful basis is our legitimate interest in responding to people who contact us. Please do not put clinical details in a website form: call us instead. |
| Your answers to the MRI safety questions, with your name, date of birth, phone number, email and which centre your scan is at | Only when you complete the MRI safety checklist and choose to send it to us. Nothing leaves your device while you are answering, and your answers are not saved on it | So we can check your safety before your scan. These answers are health data, which the law treats as special category: our condition for handling it is the provision of health care, under Article 9(2)(h) of the UK GDPR, and our lawful basis is our legitimate interest in scanning you safely. The answers go by email to the team who look after your appointment and are kept with your imaging record. You can send them by phone instead. |
| Your name, organisation, email and intended use | When you register for the press library | So we know who holds our photography and can reach you if an image has to be withdrawn. Legitimate interest. It is not used for marketing. |
| Pages viewed, clicks, scrolling and a replay of the page, plus approximate location, device and browser | Only if you accept analytics cookies | To find where the site is confusing or broken. Our lawful basis is your consent, which you can withdraw at any time using Cookie settings below. |
| Your IP address, browser and the time of your request | Every visit, in our host's server logs | To serve the site and protect it from automated abuse. Legitimate interest. |
Who else handles it
We do not sell your information and we do not run advertising trackers. We use these companies to run the site, and they act on our instructions:Vercel hosts the website; Resend delivers enquiry emails to our team; Microsoft Clarity provides analytics, and only loads if you accept;Google Fonts serves the typeface, which means Google receives your IP address when a page loads.
How long we keep it
Enquiries are kept for as long as we need them to deal with your query and to meet our own record keeping and legal obligations, and are then deleted. Press library registrations are kept as a record of who holds our images. Your cookie choice stays in your browser until you clear it, and press library access expires after 14 days.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it or delete it, object to how we use it, or ask us to restrict it. Where we rely on your consent, you can withdraw it at any time. Write to governance@medicalimaging.org.uk or call 01293 534 043 and we will respond within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first so we can put it right.
Cookies
We do not set any analytics cookies unless you agree to them. When you first visit, we ask. You can change your mind at any time using the button below.
Analytics: Microsoft Clarity
If you accept, we use Microsoft Clarity to understand how people use this site: which pages are visited, how far down a page people read, and where they click or tap. Clarity records this as an anonymised replay of the page, and sets cookies to recognise a returning visit. We use it to find where the site is confusing or broken, not to identify you. See the Microsoft privacy statement.
If you reject, Clarity is not loaded at all and no analytics cookies are set. Nothing on the site stops working.
What is set on this site
| Cookie or storage | Who sets it | What it does | Category |
|---|---|---|---|
mip-cookie-consent (browser storage) | Medical Imaging Partnership | Remembers whether you accepted or rejected analytics, so we do not ask on every page. It is not sent to us. | Strictly necessary |
mip-media-access (browser storage) | Medical Imaging Partnership | Set only if you register for the press library. Holds your 14 day download access. | Strictly necessary |
_clck | Microsoft Clarity | Recognises your browser across visits, so repeat visits are not counted as new people. Set only after you accept. Expires after a year. | Analytics, consent only |
_clsk | Microsoft Clarity | Joins the pages you look at into a single visit. Set only after you accept. Expires after a day. | Analytics, consent only |
| Microsoft Clarity (other) | Microsoft (clarity.ms) | Analytics, heatmaps and session replay, so we can see where the site is confusing or broken. Loads only after you accept, and is switched off again if you reject. | Analytics, consent only |
| Hosting cookies | Vercel (our host) | Occasional first-party cookies used to serve the site reliably and to protect it from automated abuse. Not used for advertising. | Strictly necessary |
Links that open another site, such as Google Maps, our e-referral portal or the careers portal, take you to services with their own cookies and their own policies.
Remembering your choice
Your answer is stored in your own browser so we do not ask again. It is not a cookie, is not sent to us, and is not used for anything else. Clearing your browser storage makes the question reappear.
Change your choice
Booking, referral and patient information is covered by the privacy policy above, not by this section.
Terms of use
These terms cover your use of this website. By using it you accept them. The care we provide is covered separately by the terms we give you when you book.
This site is information, not medical advice
Everything here is general information about our services. It is not a diagnosis, not a clinical opinion about you, and not a substitute for advice from a clinician who knows your history. Using this site does not make you our patient.
If you are worried about symptoms, speak to your GP or call NHS 111. In an emergency, call 999. Do not wait for a scan, and do not use this website to tell us about an urgent clinical problem.
Enquiries are not bookings
Sending a form, emailing us or asking for a call back does not create an appointment. You have an appointment when our referral centre confirms one with you. Almost every scan needs a referral, and what each route requires is set out on our booking page.
We try to keep this site right, and it can still go out of date
Opening hours, the scans available at each centre and the arrangements at a site can change, sometimes at short notice. We publish temporary changes on the centre's own page. If a visit depends on it, ring 01293 534 043 and check before you travel. We may change or withdraw anything on this site, and we do not promise it will always be available.
Using the site properly
Please do not misuse it: no trying to get into parts of it you have not been given access to, no introducing anything malicious, and no automated collection of content that interferes with the service for other people. Do not use the site for anything unlawful.
Our content
The words, design, logos and photographs on this site belong to us or to the people who licensed them to us. You are welcome to read, print and share pages for your own use or for your work as a clinician or partner. Our launch photography is covered by separate image use terms, and the NHS logo and our partners' marks belong to them.
Links to other websites
We link to other services, including the NHS, our e-referral and booking portals and our careers site. We do not control them and we are not responsible for their content or how they handle your information. Their own terms and privacy notices apply once you arrive.
Where we stand on liability
Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Beyond that, we are not liable for loss that follows from relying on general information on this website rather than on advice given to you directly. Nothing on this page affects your rights as a patient, your rights under consumer law, or our duties as a provider registered with the Care Quality Commission.
Which law applies
These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute about them.
Changes, and getting in touch
We update these terms from time to time, and the version here is the one that applies. If anything is unclear, email contactus@medicalimaging.org.uk or call 01293 534 043. Medical Imaging Partnership Limited is registered in England, company number 6713311, at First Floor, Unit 5, The Enterprise Centre, Kelvin Lane, Crawley RH10 9PE.
Accessibility
We want everyone to be able to use this website and our centres. We aim to meet WCAG 2.2 AA online, and every centre is step-free and wheelchair accessible. This statement was last reviewed on 28 October 2026. It is our own assessment, not an independent audit, and it says where we fall short as well as where we do not.
You can change how this site looks
There is an Accessibility button at the top of every page. It lets you make the text larger, open out the line spacing, raise the contrast, underline the links in text, turn off animation and turn off the keyboard shortcut that opens search. Your choices are remembered on your device and apply to every page. Nothing is sent to us: we do not record who uses them.
These are settings on the page itself, not an add-on sitting over it. If you already use larger text, a high contrast theme or reduced motion on your device, this site follows that without you having to ask.
What we have done
- Every page starts with a skip link, so a keyboard takes you straight to the content instead of through six menus.
- The site can be used with a keyboard, and the focused item is always visible.
- Headings run in order on every page, so you can move through a page by heading and trust that you have not missed a section.
- Text colours are tested for contrast against their background to AA.
- Animation is switched off for anyone whose device asks for reduced motion.
- Body text is set in a way that follows the text size you have chosen in your browser, rather than overriding it.
- The content works without JavaScript, and text can be resized without losing it.
- Pages reflow down to a 320 pixel window, which is what zooming to 400 per cent gives you, without anything needing to be scrolled sideways to read it.
- Keyboard focus is always shown with a visible outline, including on form fields.
- A menu opened by hovering can be closed with the Escape key, without moving the mouse.
- Links in the menus and the footer that open a new tab say so.
- Every link, button, form field and image on the pages we write carries a name a screen reader can read out. The build refuses to publish a page where one does not.
- Every photograph in our older news articles now has a description. They came across from our previous website without them, so a screen reader passed over them in silence; all 255 were written back in on 29 October 2026. The few that are background pattern rather than a picture say so in the markup, and are passed over on purpose.
- Where advice was set as words inside a picture, in our Covid guidance and our mental health tips, the same words are now on the page as text. They can be read aloud, enlarged, translated and found by a search, which words inside a picture cannot be. Done on 30 October 2026.
Where we know we fall short
- Our pages in Polish, Romanian, Punjabi, Urdu and Portuguese are machine translated and say so. They are there to orientate you, not to be relied on.
- Printable centre leaflets are laid out for paper, so they read less well on a screen. Tell us and we will read one to you or send the same information in another format.
- Links inside our older news articles do not say when they open a new tab. The menus and the footer do.
- We have not had an independent accessibility audit. Everything above is our own testing, against WCAG 2.2 AA, most recently on 29 October 2026.
Tell us if something does not work
If any part of this site stops you doing what you came to do, tell us and we will fix it or get you the information another way. Email contactus@medicalimaging.org.uk or call 01293 534 043. Tell us when you book if you need step-free access, extra time, an interpreter or someone with you.
We can provide interpreters, information in large print and Easy Read, and support for hearing, visual and learning needs. Tell us when you book and we will make the right arrangements.
If you have any difficulty using this website or need information in another format, contact us on 01293 534 043 or contactus@medicalimaging.org.uk and we will help.
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